Corona Money Back Guarantee

The Corona Information described below applies to all holiday homes with a House Code that starts with AT. (AT followed by a dot) This concerns by far the majority of the houses in our offer. In only a few cases (Holiday homes with House code AT-) (Extra explanation AT followed by a minus sign) you will first receive a Corona voucher with which you could book a new holiday. If you don't use the voucher, you can request a refund 6 months after the voucher issue date. You will also receive your payment back.


Book your holiday home carefree through Gruppenhaus-Kirchberg

At the moment, a private holiday home is more popular than ever. Choose the luxury and comfort of a holiday home with its own bathroom (s) / bedrooms / living area and kitchen. Enjoy your own home and the environment without crowds around you. Travel by car to provide yourself with all the freedom and convenience during your vacation. Do you want a safe and secure holiday? Then stay in a house through us!


Are you looking forward to planning your summer or winter sports holiday? And did you miss your winter sports holiday this year? We understand your doubts. You want to book, but what if your vacation due to Corona cannot continue?

Do you get your money back? Don't worry, you can book with peace of mind because we will simply give you your money back if you cannot travel through Corona.

Book now safely, securely and worry-free! The fun can begin!

Does the Corona Money Back Guarantee also apply to future summer and winter bookings?

Yes, you have this guarantee for both seasons! You can therefore book carefree with us! You can rebook free of charge or just get your money back. We are not difficult about that!


How does it work?


• We assess the travel situation 2 weeks before arrival. If it turns out that new measures will be taken in the 2 weeks before arrival, we await this official notification. We choose a standard of 2 weeks before arrival, because the situation is very changeable at the moment.

• You will receive your money back from us in case of negative travel advice (code orange / red) for:
- The region in which the holiday home you booked is located

- The country you have to travel through to get to your holiday home

-You live in an area with code orange / red and are therefore not allowed to travel

- The composition of your travel group is not in accordance with the officially stated and current measures of your booked destination.

• If we are going to rebook your holiday to another period, we will ensure that the amount already paid is transferred to the new booking. Possibly. settlements therefore take place immediately.

• If we have had to cancel your holiday, you will receive your money back into your account within 1 week. So you can book your holiday with us without any worries.

If the trip can be delivered but you want to cancel yourself, the standard cancellation conditions apply.


How can you build in even more security?


Unexpected circumstances can also arise in private, which means that you are forced to cancel your holiday.

This could be related to Corona. Think of a mandatory quarantine or perhaps you or one of your travel companions will get Corona yourself? To build in even more security for yourself, you can take out cancellation insurance. If you want to take out cancellation insurance, do this within 7 days after booking!


Our vision


The health of our customers comes first at all times. We closely follow the advice of the RIVM and the Ministry of Foreign Affairs. These are leading for us. We work closely with our local partners in the different countries and regions to keep up to date with the current situation regarding the measures regarding the corona virus. To guarantee a safe and carefree holiday, the holiday homes are prepared for you to stay in accordance with the current safety and hygiene standards. However, we also expect our guests and homeowners themselves to carefully observe and respect the most up-to-date advice and measures, and of course we will provide all the service and support needed in this regard.

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